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Add Instance working on preview but will not display on emailed pdf

Forum Index > Forms: LiveCycle Designer > Add Instance working on preview but will not display on emailed pdf
2011-08-17 09:53:37
stacened
Registered: Aug 17 2011
Posts: 5
Answered

I have a form that includes a subform with data binding that repeats via an add instance button. It works on the preview and in a copy of Acrobat Professional, but when the form is emailed to a user the additional subforms do not appear on the PDF. Anyone know what I need to do to fix this?

My Product Information:
Acrobat Pro 10.0.1, Windows
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2011-08-17 11:16:52
#1
stacened
Registered: Aug 17 2011
Posts: 5
Here is a link to the file http://dl.dropbox.com/u/38523047/genericSwatchOrderForm.pdf

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2011-08-17 11:36:05
#2
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Not sure if this is the issue, but check that the end user is seeing at least one item row to enter data when they open the form. That means that you must set the Min Count option for the subform to at least 1.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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2011-08-17 12:08:00
#3
stacened
Registered: Aug 17 2011
Posts: 5
Thanks Kelly - the strange thing is you can add rows in Acrobat Pro and fill them out or select from the drop down but they are disappearing when the emailed copy is opened. I have even tried saving before emailing.

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2011-08-17 12:54:38
#4
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Accepted Answer
Hi,

you selected "manually" to preserve script changes in the form properties.
Change it to "automatically".

You find this setting unter File > ^Form Properties > Defaults

radzmar
• LoveCycle Blog
Documents you need:
• LiveCycle Designer ES2 Docs

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2011-08-17 18:30:35
#5
stacened
Registered: Aug 17 2011
Posts: 5
Hi Radzmar - that did help fix another problem I was having but didn't solve the main problem of not being able to show multiple ship to entries. I took off all the data binding and it seems to work fine . . . so now to try and figure out how to get it to work with the data drop down.
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