So first off, adobe technical support is a joke. I've called 5 times and no one has been able to solve my problem, they've not called back and emailed when they said they would, i've been disconnected after staying on hold for over an hour and i really don't think any of them actually know anything about the programs they are providing support for. Thats out-sourcing for you, ok with that off my chest, here is my issue:
I am just trying to create a simple form (a volunteer interest profile for member of a non-profit organization) I designed the layout, etc in illustrator then made a basic pdf document. Using Adobe Live Cycle Designer, i created a new form, placing fields by hand- just text fields and check boxes. It is a 5 page form. When i was done, i tried linking to this form on my website ( i use Dreamweaver) I thought this was all a no-brainer. But when you go to the website and click on the link, the browser window would crash and it would give you xml parsing error codes. I called support, they juggled me around a bit and told me that unless i upgraded to some fancier support account, they couldn't help me.
So i abandoned the idea of linking to the pdf- I'll just send it to folks, they can send it back to me in an email as an attachment- or so i thought. When i tried doing this, it told users that you could fill out the form, but not save it. So i looked up info on this, found out about enabling usage rights, did that and sent it again. Now users are getting the following message:
"this document contained certain rights to enable special features in adobe reader. the document has been changed since it was created and these rights are no longer valid. please contact the author for the original version of this document."
However- I HAVE NOT CHANGED THE DOCUMENT!!! i am so frustrated by this whole ordeal I am pulling my hair out. Users get the same message when I use Adobe LiveCycles Distribute Form feature (which i dont like because most of my users don't have local email clients such as outlook). Is there ANYONE out there who can help me figure this out. I don't understand what i am possibly doing wrong. please plase plase, i am desperate.
George Kaiser