Hello,
I have created a form with LiveCycle 8.0. The form has a submit button to submit a pdf of the completed form via email. The form works when I test it on any users computer with Adobe professional installed. However, anyone that only has Adobe Reader 8 installed can only open the form and enter data....the submit button will not work for these users.
Could anyone please give me some advice? I need users without Adobe Pro to be able to open, fill out the form, and send via the submit button/email.
Thanks for any help
Brett
Livecycle form: Send button not working for Adobe Reader 8 users
2007-08-03 05:19:21
My Product Information:
Acrobat Pro 8, Windows
Acrobat Pro 8, Windows
2007-10-19 05:15:45
#2
Hi Brett,
Check out your properties on the Submit form button. If you have "PDF The Complete Document" selected then you'll either need to Reader-enable your form with Acrobat 8 Pro. or change your Export format. Reader-enabling allows the entire form to be saved not just the data, which is important when end users have Reader.
Hope this helps,
Lori
Check out your properties on the Submit form button. If you have "PDF The Complete Document" selected then you'll either need to Reader-enable your form with Acrobat 8 Pro. or change your Export format. Reader-enabling allows the entire form to be saved not just the data, which is important when end users have Reader.
Hope this helps,
Lori
2008-08-01 09:37:15
#3
I'm having the same problem - users not being able to get the submit button to function properly. Either it opens a new message window and puts the "To" address in twice, or it doesn't open anything at all.
I'm confused by both of the responses here - they say to "check the properties of the submit button," but as far as I can tell, that only works with a generic button. I don't see where to find the "properties" of the email submit button. The only details I can see are on the Options tab, and there is nothing there about export formats. I know that the reader-enabling feature is done in Acrobat after you've finished with the form in LiveCycle (and I've set that up properly), but I can't figure out where to locate the other information that is mentioned by the respondents.
If anyone can provide clarification, I would greatly appreciate it - thanks!!
I'm confused by both of the responses here - they say to "check the properties of the submit button," but as far as I can tell, that only works with a generic button. I don't see where to find the "properties" of the email submit button. The only details I can see are on the Options tab, and there is nothing there about export formats. I know that the reader-enabling feature is done in Acrobat after you've finished with the form in LiveCycle (and I've set that up properly), but I can't figure out where to locate the other information that is mentioned by the respondents.
If anyone can provide clarification, I would greatly appreciate it - thanks!!
You could also consider purchasing a LiveCycle Adobe Reader Extension license.
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