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Why won't adobe Reader 7 open up forms I create in Pro 8 & livecycle?

Abbica
Registered: Feb 4 2009
Posts: 38

Hi, I have done everything and created an online form but when I distribute it to other people, unless they have Professional 8, they can't open it, reader won't open it. Can I run through what I did and tell me what I am doing wrong:-
I created the pdf from word, then in Acrobat Pro 8, I went to ‘Forms’ > create new form> start with an electronic document, continue and next next, run form field recognition, done, which then brought me up in livecycle designer which allowed me to add email button, web links etc. Saved the form to my desktop
Then I opened the form up in Acrobat 8 again to distribute it, so in Forms>distribute form>
Send now via email, enter the email, collect the data in an area, desktop etc, then hit next. Enter emails required, then hit done.

But when the person within our organisation trys to open it, it will open up in their reader 7 but it won't allow you to submit or open the web links or anything. Numerous pop ups appear also, like operation is not permitted, fault occured, this pdf form requires a newer version of Adobe Reader, but everybody in here has version 7???? and I have enabled the usage rights? Does anybody know what the problem could be as I can't think of where I am going wrong or what the problem may be. Really need help with this as I can't expect the entire organisation and external users to all get acrobat writer?

try67
Expert
Registered: Oct 30 2008
Posts: 2398
You just need to save it as an earlier version of PDF, so that users of version 7 could open it.
I think you can do it from the PDF Optimizer of Acrobat Pro 8.

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

Abbica
Registered: Feb 4 2009
Posts: 38
Thank you for the quick response, hope it is as easy as you say. I need some help with this though, I have just opened up my form in acrobat 8 to pdf optimise it, can you please explain what I have to do please so reader 7 can open it and edit it.
Niall
Expert
Registered: Apr 26 2006
Posts: 62
Hi,

The following (potential) solution depends on the version of LiveCycle Designer you are using.

Open the form with LC Designer and go to File / Form Properties. Go to the Defaults Tab and you will (hopefully) see a drop-down list for "Choose version to run form in". Select "Acrobat and Adobe Reader 7.0.5 or later".

Then go to Window / Report, which will open the Warnings window. Here you can check that all of the features you have built into the form will run in version 7. If any feature is not full backward compatible to version 7 there will be a warning and you can correct this before deployment.

Hope that helps.

Niall

Hope this helps,

Niall
Assure Dynamics