These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Acrobat 8 Pro - Client can't "see" certain pages

Forum Index > General Acrobat Topics > Acrobat 8 Pro - Client can't "see" certain pages
2008-08-06 12:36:33
adags
Registered: Aug 6 2008
Posts: 8

I am on a mac using Acrobat 8 Pro.

I sent my client a pdf today. I exported a book document from InDesign, with compatability setup with Acrobat 5. I do this every day and have done for years - and have never run into a problem. The pdf looked fine on my end, but when my client viewed it, she could not see page 14 of the document . It just came up as a blank page (she's using Acro 7 Reader on a PC). The document is just text, no fancy drop shadows, no crazy filters. Just text. Has anyone ever seen this before?

In the meantime I sent my client just a pdf of page 14 and he can see it fine.
Amy

My Product Information:
Acrobat Standard 8.0, Macintosh
Top
2008-08-08 06:34:24
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is your client viewing the PDF in a browser or just Reader? Are they updated to the latest version of Reader 7 (7.1.0)? Were you using any type of security on the PDF?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-08-08 06:42:45
#2
adags
Registered: Aug 6 2008
Posts: 8
She is using Reader, and she is updated to the latest version. No security. When I make my pdfs from InDesign I generally make it compitable with Acrobat 5 and above (in case someone is using a really old version). I sent my client a new pdf yesterday and set the compatibility to version 7 or higher. This seemed to solve the mysterious problem...
Top
2008-08-11 09:34:05
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Since you're using Acrobat Pro. why don't you try using some of the Preflight tools to check out the contents of the PDF. You could run a version compatibility check to see if a graphic or something else causing the issue.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-08-11 09:47:01
#4
adags
Registered: Aug 6 2008
Posts: 8
The document is actually just text, but I ill try pre-flighting and see if anything comes up. Thank you.
Top