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adobe acrobat 8.0, excel and word

Forum Index > General Acrobat Topics > adobe acrobat 8.0, excel and word
2007-03-09 10:37:27
sallyp
Registered: Mar 9 2007
Posts: 2

I just upgraded to adobe acrobat 8.0 from 7.0. I have Office 2000 prof. When I do an excel or word, and try to mail recipient as an attachment, I get this error:
General Mail Failure, Quit Microsoft Excel, restart the mail system.
So, then I tried to mail recipient as a adobe PDF and I get this error:
Acrobat PDF Maker, An error occurred while sending this PDF file via Email.
I had no problems, until after I installed the 8.0 upgrade.
One note: I can create an email in Outlook and attach a file, so that works.
Just can't send attachments in excel or word.
Has anyone else had this kind of problem? If so,
what is the solution.
Thanks,
SallyP

My Product Information:
Acrobat Pro 8, Windows
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2007-03-10 09:18:14
#1
tedpadova
ExpertTeam
Registered: Dec 31 2005
Posts: 848
This might be a bug in Acrobat 8. We've noticed a few that have popped up with the PDF Maker and Office apps. Expect a maintenance upgrade to fix the problems.

In the meantime, try creating a PDF of your Excel files, then open the PDF in Acrobat and try to email the file. If you experience problems with these steps, get abck to us.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.

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