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adobe acrobat 9 crashes

Forum Index > General Acrobat Topics > adobe acrobat 9 crashes
2009-08-13 13:31:09
eanker
Registered: Aug 13 2009
Posts: 5
Answered

we're in the midst of going paperless and are using fujitsu scanners w/adobe 9 to process our info to digital. Having major issues with adobe crashing - we clear the history but adobe continues to crash. Have probably scanner 60,000+ pages at this point. Any ideas?

My Product Information:
Acrobat Pro 9.0, Windows
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2009-08-14 07:27:36
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What data transfer method are you using? "Memory Mode" or "Native Mode"? Memory mode scans directly to the computers memory. Native mode scans directly to file.

You might try changing this to see if it corrects the issue.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-08-14 08:19:57
#2
eanker
Registered: Aug 13 2009
Posts: 5
Yes, we use Native Mode. any other ideas? Our scanner is a Fujitsu 6130, we use the KOFAX twain software. It's become quite frustrating when adobe crashes - we lose all 300 pages just scanned. Do you know if there's a limit as to how many documents can be scanned at a time? And do you have to reset anything once you've scanned a certain amount?
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2009-08-16 14:54:27
#3
prosourcecorp (not verified)
Oh.. so that was it.. really know idea why this sotb keep on crashing. :D
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2009-08-16 18:36:53
#4
rbogie
Registered: Apr 28 2008
Posts: 432
The problem is with the KOFAX driver. I use Fujitsu's twain driver -- no issue. Give it a try. Contact Fujitsu support.
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2011-08-23 10:40:11
#5
Terrance89
Registered: Aug 23 2011
Posts: 1
I'm running into a problem where Acrobat 9.0 Pro keeps crashing intermittently in windows 7 any ideas as to why?

Terrance89

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2011-08-24 00:50:15
#6
try67
Expert
Registered: Oct 30 2008
Posts: 2398
Did you update to the latest version? I think only version 9.2 is officially compatible with Windows 7.

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

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