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Attach to Email Bombs

Forum Index > General Acrobat Topics > Attach to Email Bombs
2007-11-19 11:43:15
andybind
Registered: Nov 19 2007
Posts: 4

Hi,
I am using Acrobat 8.1, GroupWise 6.5, WinXP. I have reinstalled Acrobat, and GroupWise. When I try to Attach to Email, a GroupWise email opens correctly with the name of my document as the subject header, but the pdf file does not get put into the attachment area of the GroupWise message and Acrobat bombs - "Adobe Reader 8.1 has encountered a problem and needs to close. We are sorry for the inconvenience."
The error signature is

AppName: acrord32.exe AppVer: 8.1.0.137 ModName: gwmlt1.dll
ModVer: 0.9.24.0 Offset: 000032df

The weird thing is that on my other computer, this process works flawlessly.

Anyone know what is the problem?

Thanks,
Andy

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2007-11-19 12:43:02
#1
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4308
Adobe Reader 8.1 is not as robust as the full Acrobat product and does not normally support diret emailing. To mail a PDF doucment using JavaScript in the full Acrobat product requires the OS be Windows and the email client must be MAPI enabled.

Do you have both Adobe Reader and Acrobat Standard/Professional 8.1 installed?

I would creat an email in GroupWise and then attache the PDF.

Any email product other than Microsoft Outlook has problems and this include Lotus Notes and NetWare's GroupWise.

George Kaiser

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