These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Can't open pdf from outlook express

2007-12-10 06:50:15

Jimi

Registered: Dec 7 2007

Posts: 2

When I click onto a pdf from outlook express I get this error message:
C:\Documents and Settings\HP Administrator\Local Settings\temporary internet files\content.IE5\MG1ZEX28\filename.pdf is not a valid Win32 application.

What changes do I need to make to my settings?

Thanks.

My Product Information:
Reader 7.0.0, Windows

2007-12-14 10:14:50

lkassuba

Registered: Jun 28 2007

Posts: 3636

Hi Jimi,

What OS and version of Acrobat are you using? If you're running a 64-bit version of the OS and using Acrobat 8.0 (not 8.1) ore earlier than you may be running into compatibility issues. See the following technical note:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=331731&sliceId=1]http://kb.adobe.com/selfservice/viewContent.do?externalId=331731&sliceId=1[/url]Keep us posted if this is not the issue,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-09-08 05:56:22

Dgr

Registered: Sep 8 2008

Posts: 3

Hi there,
I am having a similar problem opening pdf files using outlook express and Adobe 8.1. My operating system is Windows Vista. I keep getting the message that the file is corrupt and cannot open. My colleague can get the same message but can open it using Windows XP and outlook express. Can you please assist?