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File disappears after scroll down and the scroll up.

tajammalw
Registered: Mar 1 2007
Posts: 2

A colleague sent me a file made in acrobat 5. I can open it in acrobat 8 on my laptop and scroll down, but it disappears when I scroll up. Please advise a fix to this issue.

My Product Information:
Acrobat Standard 8, Windows
Dimitri
Expert
Registered: Nov 1 2005
Posts: 1389
Hi tajammalw,

This sounds like an issue for Adobe Technical Support- you should contact them for help with this problem. Are you having the scrolling trouble with other PDF files,or only this one? I have read about other scrolling issues with Acrobat 8 and suggestions were made that it is a video card problem (drivers needed updating), but none of those problems fit what you are describing exactly.

Hope that helps,

Dimitri Munkirs
WindJack Solutions
[url=http://www.windjack.com]www.windjack.com[/url]