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2008-12-12 09:37:15
JohnMc63
Registered: Dec 12 2008
Posts: 3

I'm running OSX 10.5.5 and Acrobat Pro 8.
When trying to distill a .ps file from Quark 6.5 I get the following:

Adobe PDF Settings: /Library/Application Support/Adobe/Adobe PDF/Settings/Standard.joboptions
%%[ Error: ioerror; OffendingCommand: stringwidth ]%%

Stack:
(BION-01-hcvr.qxd 12/12/08 1:19 AM Page 1)
(BION-01-hcvr.qxd 12/12/08 1:19 AM Page 1)
15
27
true
true
15

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Distill Time: 6 seconds (00:00:06)
**** End of Job ****

--Any help would be greatly appreciated.
Thanks.
--JohnMc

My Product Information:
Acrobat Pro 8.0, Macintosh
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2008-12-13 03:20:14
#1
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
That sounds like a font read error (Distiller is trying to calculate the dimensions of a character by looking it up in the font data, and failing to). One possibility is a mismatch between the font Quark is using and the font Distiller is collecting. In Distiller's settings/fonts panel, try removing any font locations other than the expected ones (your OS folder and the folders Adobe has mapped). You can remove them all if you want, and restart Distiller to reload them.

Quark (pre-v8) is known for being a little wobbly about PS exports, and we know that certain things can trigger a font error. If the document uses registration marks and there's anything hinky about your Courier font, it'll fall over. If there's a font inside an EPS with broken embedding it can be missed by the export phase - and sometimes OPI commands can interfere with the PS structure, so turn OPI off. It can also help to force Distiller to use installed fonts instead of embedding them in the PS - in your case if your setup is correct Quark and Distiller *should* be looking at the same things, but if that causes a new error it shows where at least part of the problem is.

Oh, and make sure you've upgraded to the 6.52 patch of Quark, as that fixed some bugs with exporting.
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