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initializing organizer

kleckhardt
Registered: Aug 15 2007
Posts: 2

At my office, I've just had Acrobat 7 loaded on my PC (OS=WinXPpro), but every time I open it, I get an error message that says it's unable to initalize the organizer and organizer features will be unavailable. How do I get the organizer to initialize? I called support, but since this is a "previous version" I'd have to pay for what the guy says is "an easy fix!" I don't have company authority to incur costs. Can anyone out there tell me about this "easy fix" that apparently involves compatibility between Windows 2000 & Acrobat 7? (keep in mind that our OS is now XP Pro, not 2K). THANK YOU . KLE

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try the following to see if it corrects the problem:
1. Close Adobe Acrobat 7.0.x
2.Open Windows Explorer
3. Go to Documents and Settings\[username]\Application Data\Adobe\Acrobat\7.0:
4. If the folder named organizer70 is present but has a tidle in front of it, or is truncated, rename it and create a new folder named organizer70.
5. If the folder does not appear under Documents and Settings\[username]\Application Data\Adobe\Acrobat\7.0 create a new folder and name it organizer70.
6. Start Acrobat 7.0.x and see if the error message appears.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

mried
Registered: Feb 15 2007
Posts: 5
I happened to come across this post, and I have the same problem with Organizer, only this is on an iMac (10.4.11). Where can I go to fix this problem?