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opening Adobe 7.0 documents

2007-01-23 19:29:18

dianea

Registered: Jan 23 2007

Posts: 2

Recently my boss installed Reader 8.0 (we previously had 7.0, I believe), and now I can't open any QuickBooks documents that were saved as .pdf files, such as prior period bank reconciliations and other financial reports that were saved as .pdf's. I'm on a deadline for some reports, and I can't get to any of them. I just get the square in the upper left corner w/ the square and circle and triangle. Can anyone help w/ this? I'm able to open some pdf files outside of QuickBooks, but not the ones within the program.

My Product Information:
Reader 8, Windows

2007-01-26 18:27:31

tedpadova

Registered: Dec 31 2005

Posts: 848

This sounds like something is going on other than Acrobat. Are you sure you can view PDF files in Reader 7 but not Reader 8? Are they really PDF documents? Once converted to PDF you should be able to vew the files in both viewers. We would need to see a sample file in order to help run down the problem. You can send one to me at: [url=mailto:ted [at] west [dot] net.]ted [at] west [dot] net.[/url]In the meantime, to meet your deadline, just deinstall Reader 8 and reinstall Reader 7 if you're sure you can open the files in Reader 7. Meet your deadline, then let's work on the problem.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.