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"Operation Failed" message when using Attach to Email in 8.0

2008-07-17 07:30:46

tarsi210

Registered: Jul 17 2008

Posts: 3

Acrobat 8.0 Standard, Windows XP, Outlook 2003 w/Exchange 5.5

User receives message "Operation Failed" when attempting to use File->Attach to Email. From all that I have read, this is *maybe* a known bug. Can anyone confirm? If so, does 8.1+ fix it? Are there any fixes for 8.0 for this particular annoyance?

TIA.

My Product Information:
Acrobat Standard 8.0, Windows

2008-07-23 09:00:10

lkassuba

Registered: Jun 28 2007

Posts: 3636

Try enabling the Cached Exchange Mode in Outlook 2003. To do this:

1. Open Microsoft Outlook.
2. Select Tools > Email Accounts.
3. Select "View or change existing email account".
4.Click Next and select Email Account.
5. Click Change.
6. Select “Use cached exchange mode”.
7. Click Next and then click Finish.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.