These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

PDF thumbnails blank in Windows 7 64bit

Forum Index > General Acrobat Topics > PDF thumbnails blank in Windows 7 64bit
2011-03-10 16:47:49
AnitaN1234
Registered: Mar 10 2011
Posts: 2
Answered

Hi there
I have Adobe 8.1.4 on my computer with Windows 7 64bit and the thumbnails are all blank. I have no problems with the scanner and if I click on the blank thumbnails the document opens up. I have updated all my drivers with no result. Does anyone have any ideas for me please.

My Product Information:
Acrobat Standard 8.1.4, Windows
Top
2011-03-11 00:20:10
#1
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Accepted Answer
Acrobat / Reader 8 is not compatible with Windows 7 - you should upgrade to Acrobat / Reader X, though thumbnail display in the 64-bit version of Windows 7 is not fully supported by Acrobat X, it works to a greater extent with Reader X.
Top
2011-03-13 15:19:04
#2
AnitaN1234
Registered: Mar 10 2011
Posts: 2
Thanks for the reply, I solved the problem by downloading PDF-Xchange viewer which is a 64bit program as well.
Top
2011-07-22 08:03:11
#3
Ardfry
Registered: Jul 22 2011
Posts: 1
AnitaN1234 wrote:
Hi there
I have Adobe 8.1.4 on my computer with Windows 7 64bit and the thumbnails are all blank. I have no problems with the scanner and if I click on the blank thumbnails the document opens up. I have updated all my drivers with no result. Does anyone have any ideas for me please.
Our commercial PSD codec will generate thumbnails for PDF files on 64 bit Windows 7 using the embedded XMP thumbnail or using Adobe Reader X if an embedded thubmnail is not found in the file.

A free trial is available at http://www.ardfry.com/psd-codec
Top