These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

PDFs only show grey screen

Forum Index > General Acrobat Topics > PDFs only show grey screen
2011-09-09 09:46:43
daveelfers
Registered: Sep 9 2011
Posts: 2
Answered

One of my clients gets a grey screen when opening PDFs using Acrobat 8.1.6. I can open the same files and see them fine. We are using a Windows server 2003 Standard Edition SP2 and users connect with Remote Desktop.
 
There is one exception...if this user goes to her Sent Items folder in Outlook and opens a PDF attachment it works fine. But opening one from an Inbox message yields the same grey.
 
Again, it works fine for me and for all other users on this server to my knowledge.
 
The problem seemed to start after updating to 8.1.6 late yesterday.
 
Ideas?

www.pccentral.us

My Product Information:
Acrobat Pro 8.1.6, Windows
Top
2011-09-09 14:49:01
#1
daveelfers
Registered: Sep 9 2011
Posts: 2
Accepted Answer
Case closed, we figured it out. We had to rebuild her profile on the server. I was hoping for a simpler solution, but that's life.

www.pccentral.us

Top