Problem with Hyperlinks when PDF Doc Goes to Web Server

Hi Cyradia,

If you're linking to URLs make sure you use the HTML link destination not the UNC file path name. For example, try "http://www.adobe.com/mydocument.pdf" instead of \\servername\folder\mydocument.pdf

Keep us posted if this corrects the issue.
Thanks,
Lori

We're having this same problem, but we *need* to use UNC links in our PDF documents, and serve them from an internal web source. It seems the Adobe Reader browser integration tries to use the web server reference to open all hyperlinks.

E.g. Word Hyperlink: \\fileserver\fileshare\document.doc

Converted PDF Document Served from: [http]://intranet.company.com/source.pdf

Resulting link location: [http]://intranet.company.com/fileserver/fileshare/document.doc (i.e. broken)

* links deliberately broken for this post : [http]

Has anybody managed to resolve this?

Thanks,

Simon

What exact point version of Acrobat are you using? Are you linking from an HTML page or Office document to the PDF?

I have the same problem,


I create a word document which includes this link
E.g. Word Hyperlink: \\fileserver\fileshare\document.doc


Convert it to a PDF Document (using adobe acrobat 8 standard) and place it on our webserver

Resulting link location: [http]://intranet.company.com/fileserver/fileshare/document.doc (i.e. broken)

how can I make it keep the UNC path ?`

/Patrik

I have the same problem. Adobe Acrobat Professional 8.0. Office 2007 (compatibility mode enabled). Windows XP.

My links keep breaking when trying to hyperlink to a document located on our server(s).

Anyone???

Thanks.

Bon dia khbalaska,
Just some meandering thoughts.

Ensure Acrobat 8 is fully updated (up through 8.1.4). Office 2007 support starts with Acrobat 8.1.0.

Some things to consider.

PDFMaker does not/cannot convert a file set as the target file for either a URI/URL or a UNC link path.
Regarding MS Word hyperlinks
[url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=17805]see this thread[/url]

As this is a much discussed item give a try to a Keyword search of AUC on any of the following strings:
links
relative links
absolute links
[url=http://www.acrobatusers.com/forums/aucbb/search.php]Search Forums[/url]

n.b., making a new thread/post topic rather than appending to a way old thread often gets better user response.Be well...

Thanks daka630. I did try to do a thorough search regarding my problem but I couldn't find any specific answers to my question regarding the specific applications/versions that I am now using.

I was afraid of the update thing. I have ordered version 9 which I understand will take care of my problem - I was just trying to work with version 8 until version 9 got installed.

Hi khbalaska,
Regardless of the "starting" version of Acrobat installed, you [i]really[/i] want to follow the update path.

These updates provide security and functionality updates.

Typically these must be installed one at a time (use the update feature in Acrobat or go to the
Acrobat update page).

Be well...

We have the latest acrobat 9.1.3 version and this still don't work. Unless there is a treat to that I am not aware of. The link works in word, the link works when you use the pdfmaker in word with Add Links checked but once you post it to your web it adds a http://webserver to the front and the link is broken.

Hi kgator,
Could you post some of the links' text strings?
From Word and the corresponding link in the PDF.

Be well...

the link is to a UNC path \\fileserver\share\directory\executeable.exe
clicking on the link in word opens the executeable - create the pdf with pdfmaker
click on the link in the pdf and it opens the executeable. post the pdf on the entranet and it
adds the http://webserver prefix to the /fileserver/share/directory/executeable.exe and displays page cannot be found.

You'll need to add the URL in Word not the UNC path if you're going to post it on the web. However, you should be aware that individuals clicking on the link may have different experiences depending on what their Trust Manager preferences are set to.

So if there is no URL associated with the link you Out of Luck?

Yes, if you're posting to the web.

I think I found an actual solution for you kgator.

Download and install the SaveAsPDFandXPS.exe utility from MS. When selecting SaveAs in MS Word's main menu click 'PDF or XPS' rather than 'Adobe PDF' in the submenu. Click Publish and it will create the PDF document without using Adobe's PDFMaker plugin.

I've found that we can use UNC paths just fine using this method.

I am using the latest version (as of 120909) of Acrobat Standard 7. I converted a word doc with hyperlinks (the hyperlinks are located on a cdrw) to a PDF. At first the hyperlinks would close the document when clicked, after research and updating to the latest version, the hyperlinks now open. The problem is that when the hyperlinks open the referenced document, the original document closes. How can I open the links in a new window and keep the document with the links open at the same time?

This should take care of it:
Edit>Preferences>Documents
uncheck "open cross-document links in same window"

good luck,
teatotaler

Hi,
I have suffered from these problem many times, I was thinking that there may be some problem with the web server. Finally found out that it was a problem with the adobe reader. I hope the problem will be solved with the next release.

I have the same issue as chiaramia (except for the cdrw part). The same thing happens to a PDF of mine after I post it onto our intranet. I use the full URL, but I get the same nasty result. I've tried Teatotaler's suggestion, along with unchecking Edit > Preferences > Internet > Display PDF in browser. I still have no luck.Help!

There are 2 ways to enter path data. You can use the absolute or full path or the relative path.

If you chose to use the full path, you will need to post all of the web and then update the Word Doc to reference the full path links, recreate the PDFs and then post the new PDFs.

If you use the relative links, you can create your Word docs and PDFs on the local drive in the final directory structure that you will use on the web or CD, update the links in your Word file to point the PDF files by moving across, up, or down the directory structure and then recreate your PDF files. Now you should be able to copy the entire file structure and PDF files to another location and the relative links should remain working. Relative links do not have the 'http://' or the mapped drive name in the link address.

Thanks for your response. However, I always use the full path in my links, so that does not affect my situation, unforunately.

I received an email that there was a reponse by TeeDubb for my PDF LINKS with UNC pathing to a server for another PDF once it is on our intranet it adds the path to the end of the address line and displays a 404 error. I do not see the response.

kgator, I was actually responding to the thread later on, when chiaramia and Teatotaler were discussing the full path for the URL. My post didn't have to do with UNC pathing. This is my first trip to the rodeo, so I'm not sure why you were notified. Sorry for any confusion. TeeDubb