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Using Attach To Email option

2009-09-01 16:41:41

dyronp

Registered: Sep 1 2009

Posts: 2

I get the message Acrobat is unable to connect to your email program

So where do you set this up? We updated our Adobe Pro and now that option has stop working.

Thanks in advance

My Product Information:
Acrobat Pro 9.1.2, Windows

2009-09-07 11:53:33

lkassuba

Registered: Jun 28 2007

Posts: 3636

Do you have you default email setup under Edit > Preferences > Internet category? Under the Internet Settings button check the Programs tab to make sure you have your default email program selected.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2009-09-17 10:46:13

gus2523

Registered: Sep 17 2009

Posts: 2

I'm having the same issue. We use Lotus Notes as our email program and are using Acrobat 9 Pro. I have verified that Lotus Notes is set up as my default email program. Is there anywhere else I should be looking?

2009-09-18 11:00:22

gus2523

Registered: Sep 17 2009

Posts: 2

We found a fix for us this morning. In IE, turn off the Windows Live toolbar. As soon as we did that the forms started working again.

2009-10-07 11:27:37

lkassuba

Registered: Jun 28 2007

Posts: 3636

gus2523 wrote:

We found a fix for us this morning. In IE, turn off the Windows Live toolbar. As soon as we did that the forms started working again.

Thanks for posting your solution.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.