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Adobe/Oulook Integration Error

Forum Index > JavaScript > Adobe/Oulook Integration Error
2007-02-14 07:40:14
FAIA
Registered: Feb 14 2007
Posts: 2

We have a Windows XP Pro SP2 Client running Adobe Reader 7.0 and Outlook 2003. Our users access a website that provides insurance policies in PDF form. When our user opens a PDF, clicks the email button, and attemtps to send the email, the email fails with various error messages about Network Connectivity. The machine is connected to the network, and operates normally when not using the Adobe/Outlook Integration.

My Product Information:
Reader 7.0.9, Windows
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2007-02-14 12:28:29
#1
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
The Acrobat email functionality is entirely dependent on Windows MAPI. It will throw errors if the Options used in the email submit are not in line with Acrobat Security, or there is a problem with Outlooks connection to MAPI.

I would suggest trying other methods for sending email through Acrobat. For example the JavaScript email functions, the build-in actions, email through submit, and the XFA email options. This will tell you whether it's isolated to the specific task you're doing, or it's a general problem. It'll also give you an idea of whether the problem is with Acrobat or MAPI.

Thom Parker
WindJack Solutions
[url=http://www.windjack.com]www.windjack.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

Thom Parker
The source for PDF Scripting Info
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