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Redaction grayed out

Registered: Apr 28 2011
Posts: 2
Answered

Hi
 
We are having problems with redaction.
We are using a discovery tool and have exported some documents thet need redaction.
 
We are using Adobe Acrobat Pro (9.3 I think).
 
We are unable to use the redaction tool on these documents.
 
We are able to redact documents printed from within Microsoft Word (print to Adobe PDF)
 
Even if I open and print the exported documents to Adobe PDF thee redaction will not work?
 
Any ideas?
All help is greatly appreciated

My Product Information:
Acrobat Pro 9.3, Windows
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Accepted Answer
Are the documents certified, signed, or secured in any way? Look in the document properties dialog, the "File > Properties..." menu item. The document's permissions are listed on the security tab.

Can you select text on this document using the tool activated by the "Tools > Select & Zoom > Select tool" menu item? Or is this tool grayed out as well?

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

Registered: Apr 28 2011
Posts: 2
Thom

Thnak you for your reply. I've been experimenting with this today to keep moving forard.
Yes I could edit etc the documents. And I could Redact other documents (directly from word).

I eventually found out that there is an option "View PDF/A document as PDF/A" I set this to NEVER and now everything works fine.

I'm new to Adobe Acrobat Pro and assumed (thats the *real* problem) that PDF/A was the most basic version of a document. Redaction is now in progress..

Have a good one.
Johan


honduran7
Registered: Sep 9 2009
Posts: 1
I came here with the same issue. I was able to find above described by Thom "View PDF/A to Never". However, this did not do anything for me. I still CANNOT apply the redaction to my documents. Please help.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
The same questions apply. Is the document signed, certified, or secured? Does it have an Reader Rights? Are you using Acrobat Professional?

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script