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Adobe CreatePDF for iOS - Support for INDD (InDesign) file?

SteveWerner
Registered: Feb 14 2006
Posts: 5
Answered

Adobe CreatePDF app for iOS was apparently released today (August 29). I downloaded it and tested it tonight.
 
According to the iTunes Store description, it supports the following file formats for conversion to PDF:
 
Supported File Formats include:
•MS Word (docx, doc), Excel(xlsx, xls), PowerPoint (pptx, ppt)
•Adobe Illustrator (ai), Photoshop (psd) and InDesign (indd)
•Images – JPEG, BMP, PNG, GIF, TIFF
•RTF, Text and WordPerfect
•OpenOffice and StarOffice documents
 
I tested many of these and they work.
 
However, I could not get the INDD format to be recognized. When in the Open With dialog in Mail, in DropBox or in Air Sharing, CreatePDF was not listed as it was with the other file formats.
 
Is that description in error? Does CreatePDF support INDD? If so, why doesn't it show up?

KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Steve,

We are awaiting confirmation. Currently CreatePDF does not make itself known to iOS as being an app that can open INDD files. But, the online service does support INDD to PDF.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

SteveWerner
Registered: Feb 14 2006
Posts: 5
I'm not sure what that means. You're expecting confirmation from whom? Why do you list INDD as being one of the supported formats if the app doesn't let others apps know that it will handle the format? I'm confused.

SteveWerner
Registered: Feb 14 2006
Posts: 5
Accepted Answer
Rajeev Sharma from the CreatePDF team gave me an answer this evening on the CreatePDF on iOS forum (Adobe Forums):

Hi Steve,

Thanks for reporting the issue with the indd files. We are looking at fixing this and pushing an update ASAP.
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Please direct questions about Acrobat.com services (CreatePDF, ExportPDF, FormsCentral, etc.) to the Adobe.com forums. We don't cover those services here.
SteveWerner
Registered: Feb 14 2006
Posts: 5
So I directed the question to both places. This was clearly a question which crossed over both forums.

If you can't ask questions about mobile here, there's something wrong! In fact, Kelly encouraged us to start using this forum.
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Applications such as Adobe Reader for Mobile are part of the Acrobat Family, and hence something we directly cover in the AUC forums, Learning Center, etc. - those are what this forum topic is meant to discuss.

Software-as-a-Service offerings from Acrobat.com are a different thing entirely, hence we don't have any forums for CreatePDF, FormsCentral, etc. on this site. Nobody on here has access behind the scenes of the Acrobat.com SaaS offering, we're normal users just like you are - as you've discovered for pretty much every question all we can do is point you towards the places the Acrobat.com product team hang out, namely the U2U forums.

Much as we'd like to be able to answer all your questions, we don't get free devices or subscriptions to use for testing and demos - so in many cases to check out a feature on Acrobat.com (especially via the mobile apps) actually costs us money. Also if you're reporting a bug or documentation error, the product team are the only people who can do anything about it.
SteveWerner
Registered: Feb 14 2006
Posts: 5
Thanks for the clarification, Dave. The distinction to the user, even someone like me who's an Adobe Community Professional and Adobe Certified Instructor, isn't obvious.

Both Adobe Reader for Mobile and CreatePDF are apps on mobile devices. CreatePDF for iOS and Android is different than CreatePDF or FormsCentral because you're not paying an ongoing fee. You're making a one-time payment. So it's hard to visualize CreatePDF for iOS and Android as "Software-as-a-Service".

Also, I see Adobe staff listed on the main forums page as moderating this forum so I assume they would have access to the answers, even if indirectly by sending an email to someone who would know.


KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Steve,

Sorry for the delay in getting back to you. I do believe INDD was to be supported with the CreatePDF for iOS, this is currently being investigated by engineering – and they will push an update with a fix soon.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
All the mobile apps connect to the same servers the "desktop" system uses, so CreatePDF for iOS uploads your files to createpdf.acrobat.com and downloads the result, it's only the app UI that's different (since we can't run Flash on iOS you can't browse to the web-based version, hence the app). Adobe decided on a one-time-payment for mobile apps and a subscription system for the desktop portal, this may change in the future but the definition of SaaS/"the cloud" still applies; you're using code installed on Adobe's servers to do something your own machine can't. Subscriptions for an SaaS-driven mobile app are actually quite tricky to manage, given how the royalty-sharing rules are applied by platform marketplaces, and I doubt someone with CreatePDF on iOS will ever convert as many files as a desktop user.

It's purely coincidental that Acrobat.com uses Acrobat.com, given it has no relation to the Acrobat Family (c.f. photoshop.com) - so while some bits do work with PDF files, there are many aspects in the domain of Creative Suite (such as CS Review) that Acrobat can't even connect to. Adobe staff in the Acrobat.com product team read the U2U forums - one may wander past our site every so often but there's no particular reason for them to be here, just as you wouldn't expect anyone from LiveCycle engineering to be monitoring our topics despite frequent uses of the name.


[quote=SteveWerner]Both Adobe Reader for Mobile and CreatePDF are apps on mobile devices. CreatePDF for iOS and Android is different than CreatePDF or FormsCentral because you're not paying an ongoing fee. You're making a one-time payment. So it's hard to visualize CreatePDF for iOS and Android as "Software-as-a-Service"./quote]