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Annoying font problem

2007-01-25 02:37:46

jpik

Registered: Jan 25 2007

Posts: 2

I have helvetica fonts installed and use them in Frame files. When I try to make a pdf file using adobe pdf printer, the fonts change in FrameMaker and Helvetica fonts are substituted with Times. So not only do the Helvetica fonts change for the resulting pdf but also in the original Frame file. The problem persist with Acrobat Pro 6, 7 and 8; FrameMaker version is 7.0. This smells like some sort of config issue, but even our itc-help dpt was unable to solve the problem. Please, please help me!

My Product Information:
Acrobat Pro 8, Windows

2007-01-28 15:32:04

tedpadova

Registered: Dec 31 2005

Posts: 848

First thing I would do is check my fonts and be certain that the Helvetica fonts are Adobe PostScript fonts or a good quality TrueType font with no licensing restrictions on embedding. Fonts may be the source of the problem.

Also, make sure you use a PostScript printer driver of the Adobe PDF printer driver when creating the PDF. You might also try printing to PostScript and let Distiller create the PDF to check and see if the fonts get properly embedded and are not substituted.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.