These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

First Page is Blank

Forum Index > PDF Creation > First Page is Blank
2011-01-20 13:17:05
dmoore125
Registered: Jan 20 2011
Posts: 2
Answered

We have a product which creates a PDF document and in some situations the PDF document's first page is blank. After that the remaining document is correct. It should be a single page document that is eventually e-mailed.
 
This situation occurs when Acrobat 8 or 9 is installed. Mostly seen in Windows XP but that may not be true in all situations.
 
Is there an Acrobat setting that will tell the PDF printer to create a blank page or a header?
 
I will admit it's a very strange situation. Most of the users who experience this situation are remote users and trying to replicate in a test environment has been troublesome.
 
Any insight will be appreciated.

My Product Information:
Acrobat Standard 8.1.5, Windows
Top
2011-01-20 13:37:39
#1
Dov Isaacs
Expert
Registered: Nov 21 2005
Posts: 50
Accepted Answer
When you say you “have a product that creates a PDF document” are you implying that the PDF file is being created with a product other than Adobe Acrobat or are you saying that you have an application program that creates a PDF file via Adobe Acrobat's Distiller (printing to the “Adobe PDF” PostScript printer driver instance?

Assuming the latter, no there is no setting in the PostScript driver or in the Distiller or even the Distiller's .joboption files to create blank pages or a header. Whatever PostScript is generated by the Windows PSCRIPT5 driver based on the application program's GDI is the source of the PDF.

Nor have we previously heard of such a problem here at Adobe.

- Dov

Dov Isaacs is a Principal Scientist at Adobe Systems Incorporated specializing in PDF publishing workflow, PDF print standards, prepress, and printing. He is also chair of the ISO TC130 WG2/TF2 group responsible for PDF/X standards.

Top
2011-01-20 13:41:28
#2
dmoore125
Registered: Jan 20 2011
Posts: 2
yes, it's the latter, creating a PDF file via Adobe Acrobat's Distiller.

Thanks for the info

Duane
Top
2011-03-01 15:19:06
#3
dgpatton
Registered: Nov 12 2009
Posts: 3
I was having a problem wherein Adobe 9 Pro wasn't recognizing my registration. Thanks to an Adobe Rep', I got that fixed.

Now, I am subsequently getting nothing but a blank screen when I try to open an acrobat (pdf) file. I tried one file on another computer, using Reader, and it opened fine. But, again, when I tried to open it with Adobe 9 Pro, there was just a gray screen (or blanked out page).

Anyone know what's wrong?

Thanks,
dgpatton
Top