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Item failed to convert

Forum Index > PDF Creation > Item failed to convert
2008-02-29 10:13:38
cabaer
Registered: Feb 29 2008
Posts: 6
Answered

I updated my Acrobat Professional to 8.1 this morning. Now it does not let me convert emails anymore.
In Microdoft Outlook when I highlight the email and then click on the "Create Adobe PDF from teh selected Messages" the dialog box finally has the message "item failed to convert".
Please advise. I use this feature often and would like to get it fixed.

Here is the report I get when I try to convert:

Requested: 1,
Converted to PDF: 0,
Skipped [Already in PDF]: 0,
Skipped [PDFMaker failed to convert]: 1

Details of Email to PDF conversion:
Failed to Convert:
From: XXXXXXX, Subject: Project Status, Date: 3/3/2008, Status: Item failed to convert

Somebody please help!

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-03-07 12:58:12
#1
SherylElen
Registered: Jan 21 2008
Posts: 1
This has happened to me a couple of times, and it seems to clear itself up if I reboot my computer.
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2008-03-10 06:41:12
#2
cabaer
Registered: Feb 29 2008
Posts: 6
I have of course rebooted the computer many times since I posted. I also tried pretty much every day to convert emails - with no success. This is a permanent problem that started after updating. I still hope somebody has a solution?
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2008-03-12 06:44:45
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Does this happen with all your mailboxes or one in peticular? Is Cached Exchange Mode ON in your Outlook setup (Tools > Account Settings > Change)? If not, try turning it on to see if it corrects the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-03-12 08:30:34
#4
cabaer
Registered: Feb 29 2008
Posts: 6
Ikassuba,
the Cached Exchange Mode is turned on (Microsoft Outlook) and it happens in all folders/mailboxes. Before the update I could convert any message in any folder. I have not made any changes to Microsoft Outlook.
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2008-03-12 09:22:14
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What version of Windows and Outlook is this?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-03-13 06:07:48
#6
cabaer
Registered: Feb 29 2008
Posts: 6
It is Windows XP SP2 and Microsoft Outlook 2003 SP2
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2008-03-13 08:15:27
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
I would try a Detect and Repair to see if it corrects the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-03-13 12:02:56
#8
cabaer
Registered: Feb 29 2008
Posts: 6
Thanks Ikassuba!
That worked! I didn't even know there was such a feature. Appreciate your help.
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2008-05-21 13:49:39
#9
hrussell
Registered: Sep 29 2005
Posts: 1
Did you run the Detect and Repair in Outlook or Acrobat?
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2008-05-22 07:54:14
#10
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This feature is in Acrobat under the Help menu.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-02-06 06:10:02
#11
rayredd
Registered: Feb 6 2009
Posts: 1
EXCELLENT! I've been looking to fix this problem for a good while!

BTW - under Acrobat 8.1.3 at least, the option is called "Repair Acrobat Installation"

Thanks!
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2010-07-21 08:34:30
#12
sgtq2000
Registered: Jul 21 2010
Posts: 1
I updated my Acrobat Professional to 8.1 this morning. Now it does not let me convert emails anymore.
In Microdoft Outlook when I highlight the email and then click on the "Create Adobe PDF from teh selected Messages" the dialog box finally has the message "item failed to convert".
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