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PDF printer does not work on web sites

Forum Index > PDF Creation > PDF printer does not work on web sites
2009-11-24 06:18:12
Harvy
Registered: Nov 24 2009
Posts: 14
Answered

Hello,

Every time I try to print something from a web site my computer freezes and I have to restart it. The Adobe PDF printer works fine with all the office applications, the problem is "only" with websites.
The problem occurred after I installed Acrobat 8.0 Standard version 8.1.7 on my new Vista 64-bit home premium SP2 machine. All updates are installed, I did the "Repair Acrobat Installation" but it won't print.
Any suggestions?
Thanks in advance, Marion

My Product Information:
Acrobat Standard 8.1.7, Windows
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2009-11-24 11:41:28
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What browser/version are you using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-24 12:29:39
#2
Harvy
Registered: Nov 24 2009
Posts: 14
Sorry I forgot. I'm using Firefox 3.5.5, all updates installed.
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2009-11-25 00:02:00
#3
daor79
Registered: Nov 24 2009
Posts: 2
Harvy wrote:
Hello,Every time I try to pr[url=http://sieuthi77.com/giavang]i[/url]nt someth[url=http://sieuthi77.com/sangiaodichvang]i[/url]ng from a web s[url=http://sieuthi77.com/vang]i[/url]te my computer freezes and I have to restart it. The Adobe PDF pr[url=http://sieuthi77.com/sanvang]i[/url]nter works fine with all the off[url=http://sieuthi77.com/giaodichvang]i[/url]ce applications, the problem is "only" with websites.
The problem occurred after I installed Acrobat 8.0 Standard version 8.1.7 on my new Vista 64-bit home premium SP2 machine. All updates are installed, I did the "Repair Acrobat Installation" but it won't print.
Any suggestions?
Thanks in advance, Marion
Same with me
I use IE I got this error

(i) For your computer's security, this file was saved to the temporary internet files folder.

Do you want to open this folder?

But when you open this folder
C:\Users\%user-name%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized

the folder is empty.
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2009-11-25 12:29:00
#4
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried clearing your browser cache?

Is this an external site that you can post a URL to?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-25 13:35:33
#5
Harvy
Registered: Nov 24 2009
Posts: 14
Yer, I cleared the browser cache and it is the same. My computer freezes and I have to restart it.

Sorry, I'm not sure what your second question means (English is not my first language).
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2009-11-26 05:26:42
#6
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Can you post the URL where you experience this problem?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-26 05:48:35
#7
Harvy
Registered: Nov 24 2009
Posts: 14
The problem occurs on EVERY website, it doesn't matter what I want to print. I can go with the print button or open a printer friendly page, none is printing.
I choose the Adobe PDF printer from the list and press print. Then it starts to "load", for hours if I don't restart my computer via task manager. There appears a window in the background with "save file to" but I can not access this window.

Examples:
http://www2.macleans.ca/2009/11/20/what-canadians-really-believe-2/

http://www.chefkoch.de/rezepte/drucken/281781106363730/2309481a/12/Sauerkrautsuppe.php
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2009-11-26 09:12:47
#8
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have the following set under Control Panel > Printers > Edit the properties on the Adobe PDF Printer:
1. Under the Ports tab it should be set to Documents\*.pdf or Documents\*.pdf
2. Under the Advanced tab, select "Print Directly to Printer".

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-26 10:17:09
#9
Harvy
Registered: Nov 24 2009
Posts: 14
It works!!!
Ikassuba, Thanks for your help!
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2009-11-26 10:22:58
#10
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Awesome. Thanks for letting us know.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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