When I select the Adobe PDF for a printer in an application, I get a menu box stating "Creating Adobe PDF" and at about the three progress bar level, the box seems to stop. The file is never created.
Can you tell me how to diagnose this problem and how to get the PDF printer working again?
thanks,
Todd
Before you can troubleshoot the problem you'll need to determine the cause (i.e., printer, PDF, OS, etc.). First, what version of Acrobat are you using and what OS? If it's any of the 64-bit Window OS's then only the recent 8.1 update supports these.
Also, there is a known issue with 64-bit versions of these operating systems which causes the Adobe PDF Printer to not work correctly. Microsoft has released a Hot Fix for this issue which is documented in Microsoft Knowledge Base Article #930627 available at [url=http://support.microsoft.com/kb/930627]http://support.microsoft.com/kb/930627[/url]. Adobe has tested and will support the Adobe PDF Printer with this Hot Fix installed.
If you have an earlier supported OS then I recommend following the tips in the following technical note to determine the cause:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2[/url]Hope this helps,
Lori
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.