PDFMaker Never Completes - Acrobat 9 Pro Extended and Outlook 2003

Have you tried Repairing your Acrobat installation?

Yes, I've run Repair on both Acrobat and Outlook to no avail.

Same issue. Seems to have stopped after a recent Adobe update. Works in Word and Excel, but not Outlook. I use PDFMaker to preserve the imbedded links.

Same issue here
Windows XP sp 3
Outlook 2003
Acrobat standard 9.3.4

We've replicated the problem and it appears that the issue was introduced after installing the recently posted Microsoft security update KB2293428.

Lori, it is great to see you have been able teo recreate the problem. I am by no means an expert but reading through the MS security update info it appears these uodates are important so I am reluctant to remove the patches in order to get PDFmaker functionality to work. Can I expect Adobe to come out with a patch to adress this issue?

Thanks in advance PJ Spijkerman

Good sleuthing, Lori, and thanks for the update.
I guess we'll wait for Microsoft to fix the problem created by the fix they created trying to fix the problem created... ;-D

I have the same problem. I have resolved it by simply using the print function instead. You can select Adobe PDF from your list of available printers and "print" to an Adobe PDF file -- the outcome is the same.

FYI - Microsoft is working on a solution to this issue.

Just as additional info

Windows XP sp 3
Outlook 2003
Acrobat standard 9.3.4

My environment as described in my previous post, but one important additional observation. On my one physical machine exist 2 users both using the same software products and existing within the same hard, soft,ware and fix level environments. But one environment is Outlook203 - exchange (SBS2003) enabled, and is the environment where above mentioned problem persists. The other environment is Outlook2003 POP enabled, no exchange nor SBS2003. In this environment pdfmaker continues to work as designed (ie directly from within from Outlook).

Hope somebody resolves this. Yes accepted the print fucntion as a workaround but leaves important functions lacking like url inclusion etc etc

Thnaks for the help

My system is also tied into an exchange server. Good observation, PJ.

Microsoft has published a hotfix for this issue. We have been told that the fix would also be incorporated in the next update to Outlook 2003.
http://support.microsoft.com/kb/2445403

-abhigyan@adobe