On Vista machine (32 bit, SP2) - upgraded from Acrobat 6 to 8 then installed latest updates.
Attempted to create PDFs in from Word and Excel files. Whether executing from an Office product, from Acrobat or a context menu - the create process hangs - although I do get the "Now printing... " message. (Last message is "Converting to Adobe PDF").
If I attempt to print to Adobe PDF from the Office product, it appears to run successfully - but only creates a shortcut to "Recent Items"
I tried the fix in the FAQ (change User Name and Initials) - but this had no effect.
Any suggestions?
Also, try checking to see that the following is set:
1. Open Control Panel / Printers
2. Right click on the Adobe PDF printer icon
3. Click on the PORTS tab
4. Check to see if the "Documents\*pdf - Adobe PDF Port" is selected.
Did you remove Acrobat 6?
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.