Recently our office upgraded to Word 2007. Some of our team members still have Acrobat Pro 8 installed and some of us have upgraded to Acrobat Pro 9.
With the switch to Word 2007, we are suddenly unable to create pdf documents with working TOC links, cross-references, and hyperlinks - regardless of whether we have Acrobat Pro 8 or 9. We have set up the same settings as we used previously under Acrobat > Preferences, and we're using the Create PDF button to generate the pdf.
In addition, for those with Acrobat Pro 9, there is a font substitution problem in the created pdfs. Some Word headings, created in Styles in Arial Bold, are sometimes conerted to a different serif font in the pdf. We've checked the settings and can't figure out what is causing this problem.
Finally, there is some metadata that is created in our pdfs that we would like to avoid. When users search for our documents in our database using key words, they are unable to find them because of the extra characters and numbers that have been inserted into the metadata for the pdf. We have to manually remove these extra characters in the pdf (File > Properties > Additional Metadata).
Can you help us figure out how to create pdfs with working links, no font substitution, and no unnecessary metadata? I've looked at some of the other forum discussions but haven't been able to find anything that helps.
If anyone has a different solution to the loss of links and to the unnecessary metadata in our created pdfs, I would appreciate help with these issues.