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Adobe Reader X will not print to HP DesignJet 800

Forum Index > Printing & Prepress > Adobe Reader X will not print to HP DesignJet 800
2011-03-14 14:03:50
rruppel
Registered: Mar 14 2011
Posts: 1
Answered

This morning, I installed Adobe Reader X and tried to print a one-page poster to an HP DesignJet 800. Earlier, I had printed it successfully with the previous version of Reader, but now I receive two error messages -
"The document could not be printed." and "There were no pages selected to print."
I've tried reinstalling the printer, but to no avail.

My Product Information:
Reader 10.0.1, Windows
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2011-03-14 14:22:43
#1
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Accepted Answer
I believe there is an incompatibility between Reader X and your driver
First you should check HP's support site for newer printer drivers, , I think the last driver update was last month or so.
If this doesn't work, you could try the tipps in this tech note http://kb2.adobe.com/cps/891/cpsid_89178.php.
If they also don' work, you should think of a rollback to Reader 9.

radzmar
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Documents you need:
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2011-04-12 07:08:42
#2
lucybear
Registered: Apr 12 2011
Posts: 1
I downloaded acrobat x and I try to print to my lexmark5650 my screen displays the printer set-up. When I try to print my display shows a not connected to printer message. When I try to attach to my yahoo e-mail my display shows a not connected to my e-mail. I have no other problems printing from my laptop. Does anyone have any solution for this problem?
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