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Computer freezes when trying to print, no dialog box appears

Forum Index > Printing & Prepress > Computer freezes when trying to print, no dialog box appears
2011-10-12 12:32:12
pburris
Registered: Oct 12 2011
Posts: 1

When I try to print any pdf it freezes the computer and I have to use task manager to end the adobe reader process. No dialog box appears when I click File > Print, it just hangs. If I right click on the pdf file (instead of opening it) and click print it will print to the default printer just fine. I would like to be able to open the file and print it like it's supposed to though. Thanks

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2011-10-12 14:25:52
#1
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
This is often caused by having extra unused printers installed. Acrobat polls all print devices before it sends a job, so the freeze can be caused by an old/outdated printer network path. Can you remove any unused printers on your system?

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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2011-10-12 14:35:00
#2
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
You might also try:

- Deleting the Adobe PDF Printer, it will re-install itself after deleting if you launch Acrobat and go to Help > Repair Acrobat Installation.

- Go to the Start Menu
   Click on Run
   Type the following (press enter after each)
   c:
   cd\
   del arc*.tmp /S

This process deletes acrobat temp files that are stored on your pc, which may slow down acrobat printing.

Hope it helps. This article will provide more troubleshooting tips:
http://kb2.adobe.com/cps/873/cpsid_87346.php

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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