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Error Message - problem reading this document (14)

Registered: Dec 31 2007
Posts: 5

I received an email attachment in .pdf format and when I try to open it and print the document I get an error message "There was a problem reading this document (14)". I have check the security, custom and advance properties and all are OK. I have saved the file and tried to open it... no luck. I email the file to my husbands email luck. I tried to open it on another computer under a different email luck. If anyone has a fix, please,please, let me know.

My Product Information:
Acrobat Standard 8.0999999999999996447286321199499070644378662109375, Windows
Registered: Jul 9 2006
Posts: 858
This error message mean the PDF is corrupted. With each new version of Acrobat and Reader Adobe released over the last few years Adobe have tightened up the PDF Spec, i.e., badly formed PDFs that Acrobat and Reader used to be forgiving will no longer work.

Some clone PDF development products could be producing PDFs that don't conform to the spec.

It could also be that the PDF was corrupted during email transmission.

Find out if the PDF was developed with Acrobat or a clone.

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

Registered: Dec 31 2007
Posts: 5
Thank you so much for your assistance. I have several banks and real estate office that send me request from forms they have saved in their database. It appears this must be the case.

Have a GREAT day.

Phyllis Rogers
[url=mailto:pkrogers47 [at] roadrunner [dot] com]pkrogers47 [at] roadrunner [dot] com[/url]
Registered: Aug 27 2009
Posts: 1
On this theme I have just posted a pdf on a customers website. The pdf was constructed by a third party and so I don't know which platform they used.
However, I started to get the error 14 message and thought the file might be corrupted. To test this I put the pdf on another website and it downloaded ok.

Any ideas what may have caused this?


Registered: Aug 24 2009
Posts: 9
I'm working on a PDF that was created with InDesign CS4, and I've been adding audio/video links in Acrobat 9 (latest update) using the 'legacy' multimedia option (not embedded Flash.) Just started getting the same message, although I've been saving this file without any problems for several days.

If it's corrupted, is there any way to see what's wrong and fix it? It's a big file with hundreds of links, and I'd hate to have to start over...arggh.

Registered: Jan 20 2010
Posts: 1
I realize that this thread is old, but a coworker and I have been having this problem for ages, and we figured out what was causing our (14) error...

It was symbols in the file name. Seriously. We renamed the file without any symbols, and BAM! It saved just dandy.


Hopefully it helps someone else out there...

Registered: May 18 2010
Posts: 1
Is the underscore considered a symbol?
Registered: Jan 29 2007
Posts: 5
I got this message for the first time on a form I filled out myself using 9.4 Acrobat Professional. The form was set up extending to Adobe Reader so I saved the form as... but now cannot open it. Is there anything that can be done to the file to recover the data?