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"No printers are installed" error, but multiple in print setup

FVarro
Registered: Apr 13 2009
Posts: 2

I'm trying to print to an epson printer, and I also have a canon and Cutepdf writer installed on my XP machine as printers. For every program they print totally fine. However, in the last week Adobe 7.0 reader stopped seeing any printers when I try to print. The odd things are:
1. I reinstalled adobe to 9.1 to no avail

2. When I click on print setup, all my printers are listed, and I can screw with their settings.

I have not tried re-installing the printers yet, partially because I don't want to go hunting around for the disks when the software obviously CAN see the printers, at least in certain circumstances.

Any ideas would be greatly appreciated.

My Product Information:
Reader 9.1, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try Repairing your Reader installation (under the Help menu). Did you install anything new before you noticed that you could no longer print? Here is a link to additional [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2]troubleshooting tips[/url]. You might try the tip on removing temp files.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Terabyte Computers
Registered: Sep 25 2009
Posts: 5
I'm having the same problem. Acrobat Pro 7.1 was stating "Before you can fperform print-related tasks such as page setup or printing a document, you need to install a printer." The problem is I can get to Page Setup and there are a dozen printers installed on my machine and ALL of them work from every other app on my system. I installed Acrobat Reader 9.1.3 and it has the same problem. Before I dump Adobe's products all together and go to a 3rd party PDF product like Foxit I'd really like to see if I can get this fixed. My system is Vista Ultimate SP2 32-bit and this even happens logged in as a domain administrator. UAC is disabled.

BTW, I followed the advice in the previous post's link but to no avail.

Thanks...

Brian
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Terabyte Computers wrote:
I'm having the same problem. Acrobat Pro 7.1 was stating "Before you can fperform print-related tasks such as page setup or printing a document, you need to install a printer." The problem is I can get to Page Setup and there are a dozen printers installed on my machine and ALL of them work from every other app on my system. I installed Acrobat Reader 9.1.3 and it has the same problem. Before I dump Adobe's products all together and go to a 3rd party PDF product like Foxit I'd really like to see if I can get this fixed. My system is Vista Ultimate SP2 32-bit and this even happens logged in as a domain administrator. UAC is disabled.BTW, I followed the advice in the previous post's link but to no avail.

Thanks...

Brian
The first version of Acrobat to support Vista was 8.1, so this may be at the root of your problem. There are a few workarounds suggested in other forums (i.e., [url=http://vistalounge.com/windows-vista/adobe-acrobat-7-and-windows-vista]vistalounge[/url]) that you might try but it's not supported by Adobe.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Terabyte Computers
Registered: Sep 25 2009
Posts: 5
Read my post again, 9.1.3 also exhibits the same problem and 7.1 has worked perfectly well in Vista on hundreds of customer systems for 2 years now. This problem only started a few weeks ago, but again 9.1.3 also has the same exact problem.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try selecting a default printer in Vista and then opening Acrobat and/or Reader and printing. This was a suggestion from the following [url=http://kb2.adobe.com/cps/333/333069.php]TechNote[/url].

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Terabyte Computers
Registered: Sep 25 2009
Posts: 5
So I can use a Dell printer but not a Xerox printer as my default? Come on, that's crazy. Anyway, that fixed it, but that's still crazy.
appleaday3k
Registered: Dec 11 2009
Posts: 1
same issue here, windows 7, acrobat 9
guyw2002
Registered: Dec 18 2009
Posts: 1
Acrobat 9.2.0 Update fixes the "no printers" available issue on 64-bit Win 7. Yay!
ojh
Registered: Mar 11 2010
Posts: 1
have acrobat pro 9 latest update and a machine w windows 7 32 bit. cant find a printer anywhere in acrobat even though the printer works fine in all other applications and shows in device manager. any suggestions how to find it?

going to file, creade pdf, scanner, options doe not work. thank you in advance
ljd
Registered: Feb 16 2011
Posts: 1
I am running into the same problem as others have posted. I am running Acrobat 9 Extended (9.4.2) and Windows XP (5.1 with SP3). All other applications and web sites recognize the printer, but any PDF document will not recognize that I have printers installed. Have tried running the repair installation program, and tried reselecting a default printer through XP, but to no avail. The problem only started a couple of weeks ago. At first I thought it was a problem only related to PDF documents coming from the web, but it even affects older PDF documents I created and know I had printed before. How can I get Acrobat to recognize the installed printers? Thank you for your assistance.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This is a known problem with the Acrobat 9.4.2 update. Here is a technical note Printing problems Acrobat 9.4.2 update will some temporary workarounds.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.