We have set up 25 new identical PC's, with WinXP.
The programinstall is made with policies in AD. Userprofiles are roamed from server.
Problem:
On one of the profiles, Adobe Reader freezes for minutes, when trying to print, or setup printer, like it goes into a deadlock (freezes, no response and no CPU activity) after 1-2 minutes, the printing window pops up.
It happens on any machine this profile log on to, but not for any other profiles on same computers.
Any suggestions??
Sincerely
Mikael Rasmussen
If that doesn't fix it, remove all the printers and printer drivers (you need one printer to delete the drivers through the printer properties). Reboot then re-add just the printer needed.
You may need to use ccleaner (www.ccleaner.com) to aid in some of the windows cleanup.
Why? When you do File Print, Reader scans all the printers. If one of them is having a problem, or is in a remote office, the scan has to timeout before moving along.
We ran into this situation here on a number of workstations. Flushing and reinstalling only the needed printers did the trick.
Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com