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digital signature help....please

Forum Index > Security > digital signature help....please
2008-11-25 09:50:55
tjax
Registered: Nov 25 2008
Posts: 6

I've made a .pdf in Acrobat with a signature line for customers to sign before submitting to me. It works fine with me when I send it to myself but when I send it to someone with Reader it does not allow the user to enter a signature. I've checked the security for the document and on the original on my machine it reads "signing: allowed" but when I check the form on another computer with only Reader it says "signing: not allowed"

How can I allow users with Reader to sign the document?

many thanks!!

My Product Information:
Acrobat Standard 9.0, Windows
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2008-11-25 10:05:45
#1
George_Johnson
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Expert
Registered: Jul 6 2008
Posts: 1876
You need to apply usage rights, also known as Reader-enabling, in order for Reader users to use digital signatures. Although Acrobat 9 Standard allows you to set some usage rights, the digital signature right is not one of them. You will need Acrobat Pro for that.

George
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2008-11-25 10:07:53
#2
tjax
Registered: Nov 25 2008
Posts: 6
hey george...many thanks.

I have Pro...any quick hits on how to do this?
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2008-11-25 10:24:26
#3
George_Johnson
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Expert
Registered: Jul 6 2008
Posts: 1876
To apply usage rights with Acrobat Pro, select the "Advanced > Extend Features in Adobe Reader" menu item.If you do this, you need to understand the important licensing restrictions, which Acrobat does next to nothing to inform you about. In short, if you deploy the form to more than 500 recipients, you may use information from no more than 500 returned forms, including hardcopies. If fewer than 500 recipients, there is no limit. See section 15.12 of the Acrobat 9 Pro license agreement (somewhere on your hard drive or Adobe's web site) for more details.

George
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2008-11-25 11:24:28
#4
tjax
Registered: Nov 25 2008
Posts: 6
OK...that worked...many thanks!!

Next question...when I get the return info....I can open it and view all the data except the signature does not come thru....how can I view the signature that should be on the return info.

Many thanks again for the help George!!!!
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2008-11-25 11:38:24
#5
George_Johnson
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Registered: Jul 6 2008
Posts: 1876
That's very odd. Did you create the form in Acrobat or LiveCycle Designer. Can you provide a link to a sample?

George
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