How to scan documents in Acrobat XI

Hi miguel sison,

Thanks for letting us know that your issue is fixed after the updates.

Lori

thanks all for your comments/suggestions… i tried everything and nothing worked. but i had some 25 updates from microsoft. once i did those, it seems the program was repaired and it works perfectly now!

Hi miguel sison,

Do you have the latest point updates for Acrobat 9 installed? Just as a test, are you able to create a new Windows user account to see if it’s a permission issue?

Thanks,
Lori

I’ve tried the repair command but it still does not work. I get this message rtl160.bpl not found… I never used to get this…what else can be done? thanks a lot…

Hi MIKE SISON,

Have you tried running the Repair command in Acrobat (Windows) to see if it corrects the issue?

Thanks,
Lori

greetings. i have always been able to create pdf files from my adobe acrobat 9. today i tried and i got an error saying FAILED TO CONNECT TO THE DEVICE. I TRIED opening up a pdf filed and was able to print it wirelessly. also, i tried scanning from adobe elements and it went through. there was also no trouble printing via word.

Lori, My updater says I am completely up to date and still not working! I have given up just use my printer scanner…..

Hi Greg,

In the Custom scan dialog, under the Sides dropdown try selecting only “Front Sides”.

Thanks,
Lori

Hi Debbie,

The Acrobat 11.0.04 updated fixed numerous scanning issues and specifically enabled ICA support on the Mac in 10.7 or higher. Have you tried updating to this point version?

Thanks,
Lori

My scanner scans both sides of page.  How do I stop this from happening and scan just one side?

Hi Donna,
Adobe says that it is a known issue of Acrobat X1 still no answers if they will fix the problem. With all the technology out there you would think it would have been fixed by now the is is a almost 6 month issue for me!

Hi Eimear -

If you are applying the OCR process to your files, then you will have searchable text. You can either capture the text as you’re scanning, or use the OCR options to capture it later.

If you have searchable text on a page, you’ll be able to select paragraphs using the Edit Text & Graphics tool.

donna.

Hi Donna,

Im digitalising a small business which enquires me to scan all documents. I’ve chosen adobe acrobat XI pro and have followed your tutorial, however, I can not make the documents searchable?

Im using windows interface and a cannon MX890 scanner.

Hi George -

You have to check through your settings in your email client to see if there’s a step where the email is sent to an outbox for you to manually send.

donna.

can create pdf and tried sending it thru email.  Typed in address and press send, and it looks as if the email has been sent, however, I never actually receive the email.  I am wondering where the email has gone??? and what is happening???  thnx

Hi Debbie -

There are many reasons why you may not be able to scan properly, based on drivers installed, your type of printer/scanner, and your settings. Please read through these threads to see if they’ll help with your problem:

http://forums.adobe.com/message/5179328#5179328

http://forums.adobe.com/message/4521919

You may be missing a driver - please check with your printer/scanner’s website.

donna.

I have recently gone to a Mac and purchased Acrobat X1 Pro for Mac. My printer has been installed and I have chosen my printer in the scan part of utility. When I go to scan to pdf the box pops up and says pick you printer but my printer does not appear. How can I get the program to find or recognize my printer so that I can scan within the program? HELP!

Hi Calvin -

It sounds like you’re working on Windows, so you can repair the installation. Choose Help > Repair Acrobat Installation. Let the program check through all its components, including the scanner. That could do the trick.

donna.

Some years ago I purchased a license for Adobe Acrobat 9 Pro, Version 9.5.2.  I have a new wireless all-in-one printer/scanner that I want to use for scanning documents.  When I try to scan I get the following message:
“Error while interacting with the scanner: the selected scanner was not found.”
How do I get Adobe Acrobat 9 Pro to find my printer.  The printer does work with this PC that I am using with MS Word, etc.