Running Windows 7 Professional.
Per a Windows Action Center recommendation (It said Adobe Reader had failed, but I didn't see it crash.), and said that I should Uninstall Adobe Reader and download and install a new copy.
I uninstalled with the Windows 7 Programs and Features, and downloaded the new Adobe Reader X, and ran the downloaded installer. Nothing visible happened, so after a few minutes, I re-did the download and ran the new installer. It said that only one copy could be running. I checked the Task Manager, and evidently the original installer was still running. I stopped the running process. Then re-booted and ran the new installer. It displayed no error. After thirty minutes of no apparent activity, I checked the Task Manager, and the installer was still running, and showed no processor activity.
I then stopped that process, and ran regedit, and removed all references to Adobe Reader, AcroRd, AcroRd32, and Acrobat. Then downloaded a new installer and tried the installation again. No change. The installer runs with no error, but does nothing. I've also re-tried with my anti-virus and Windows Firewall turned off, and still no success.
Please advise. Thank you.
Best regards,
Adobe Reader X Fails to Install - Installer runs, but does nothing
2011-10-13 19:22:06
Answered
My Product Information:
Reader 10.1, Windows
Reader 10.1, Windows
2011-12-18 13:55:41
#2
Well, after no response to my p0ost, I searched the Reader Support pages and found a solution to the problem.Evidently the originally downloaded installer had a problem connecting or downloading the installation files, but rather than presenting an error message, it just sat there and did nothing, except for deleting its original program, so that in order to re-start it, it had to be downloaded again.
The solutioon I found was a link to a download, that actually downloaded the entire 50MB installation file. Once that had been downloaded and saved, I ran that program and successfully installed version 10.1.1.
It's not just Adobe Reader. I just burned the entire afternoon and countless braincells trying to get the so-called "Flash installer" to do something besides just be a idle process with no windows and no clue provided about what its issue was. ...capped off by that handy "delete the downloaded installer for me" feature you mentioned.The solutioon I found was a link to a download, that actually downloaded the entire 50MB installation file. Once that had been downloaded and saved, I ran that program and successfully installed version 10.1.1.
Hey Adobe, if you're looking to actively tick people off and drive them nuts, you could hardly do a better job. If you can't craft an *installer* that works right (or at least spits out a useful error message), why would anyone have confidence that the actual product is going to be anything less than a nightmare?
I *will* offer up a hearty thanks for ditching all that "download helper" nonsense at least. But past that, please just link to the MSI and please don't stop making those MSI installs, or a lot of people are screwed.
Ultimate user-side solution for both the Flash 11 and Reader X installer problem is to find/download the MSI version. ...which I wish had been offered up right from the start.
Would've saved me the entire *&^%$#@! afternoon.It never ceases to amaze me how difficult software vendors can make my life in the quest to make it easier.
-cw-
(Frustrated? Who me? Does it show?? :)
2011-12-18 15:39:52
#3
You are preaching to the choir.
This is a U2U, User to User, forum. Many have participated in Beta testing and had many request and recommendations set aside for inclusion in a later version.
There are so many programs and TSR's trying to block content many of the allowable actions get blocked. This can be caused by firewalls, anti-virus software, other packages including the software you are trying to update. This can be further confused by corporate IT. I have even seen other Adobe products cause problems in what should be independent programs from Adobe. Adobe's Creative Suites are famous for causing problems with moves to newer versions of Acrobat.
If you want to make a point of this problem, send a snail mail letter to the president of Adobe. He is in a position to make change happen more than other frustrated users.
This is a U2U, User to User, forum. Many have participated in Beta testing and had many request and recommendations set aside for inclusion in a later version.
There are so many programs and TSR's trying to block content many of the allowable actions get blocked. This can be caused by firewalls, anti-virus software, other packages including the software you are trying to update. This can be further confused by corporate IT. I have even seen other Adobe products cause problems in what should be independent programs from Adobe. Adobe's Creative Suites are famous for causing problems with moves to newer versions of Acrobat.
If you want to make a point of this problem, send a snail mail letter to the president of Adobe. He is in a position to make change happen more than other frustrated users.
2011-12-18 15:45:25
#4
Hey Adobe, if you're looking to actively tick people off and drive them nuts, you could hardly do a better job. If you can't craft an *installer* that works right (or at least spits out a useful error message), why would anyone have confidence that the actual product is going to be anything less than a nightmare?
I *will* offer up a hearty thanks for ditching all that "download helper" nonsense at least. But past that, please just link to the MSI and please don't stop making those MSI installs, or a lot of people are screwed.
Ultimate user-side solution for both the Flash 11 and Reader X installer problem is to find/download the MSI version. ...which I wish had been offered up right from the start.
Would've saved me the entire *&^%$#@! afternoon.It never ceases to amaze me how difficult software vendors can make my life in the quest to make it easier.
-cw-
(Frustrated? Who me? Does it show?? :)
It's pleasant to know that I was not the only one annoyed by this problem. And, I certainly hope that the folks at Adobe take this matter to heart, though I'm quite sure that that eventuality is far from assured.I *will* offer up a hearty thanks for ditching all that "download helper" nonsense at least. But past that, please just link to the MSI and please don't stop making those MSI installs, or a lot of people are screwed.
Ultimate user-side solution for both the Flash 11 and Reader X installer problem is to find/download the MSI version. ...which I wish had been offered up right from the start.
Would've saved me the entire *&^%$#@! afternoon.It never ceases to amaze me how difficult software vendors can make my life in the quest to make it easier.
-cw-
(Frustrated? Who me? Does it show?? :)
-bh-
2011-12-18 16:47:20
#5
You are preaching to the choir.This is a U2U, User to User, forum. Many have participated in Beta testing and had many request and recommendations set aside for inclusion in a later version.
There are so many programs and TSR's trying to block content many of the allowable actions get blocked. This can be caused by firewalls, anti-virus software, other packages including the software you are trying to update. This can be further confused by corporate IT. I have even seen other Adobe products cause problems in what should be independent programs from Adobe. Adobe's Creative Suites are famous for causing problems with moves to newer versions of Acrobat.
If you want to make a point of this problem, send a snail mail letter to the president of Adobe. He is in a position to make change happen more than other frustrated users.
Hi George,There are so many programs and TSR's trying to block content many of the allowable actions get blocked. This can be caused by firewalls, anti-virus software, other packages including the software you are trying to update. This can be further confused by corporate IT. I have even seen other Adobe products cause problems in what should be independent programs from Adobe. Adobe's Creative Suites are famous for causing problems with moves to newer versions of Acrobat.
If you want to make a point of this problem, send a snail mail letter to the president of Adobe. He is in a position to make change happen more than other frustrated users.
If the president of Adobe needs a customer to point out that good coding practices and exception handling are vital for making satisfactory software products and a decent user experience, the company is beyond saving.
Anyway, sorry for ranting. I did have an underlying point in confirming that Bob's MSI approach worked for me too, but I guess it got lost in the screaming (venting several years' worth of pent up Adobe rage).
-cw-
Evidently the originally downloaded installer had a problem connecting or downloading the installation files, but rather than presenting an error message, it just sat there and did nothing, except for deleting its original program, so that in order to re-start it, it had to be downloaded again.
The solutioon I found was a link to a download, that actually downloaded the entire 50MB installation file. Once that had been downloaded and saved, I ran that program and successfully installed version 10.1.1.
Bob Hakes